Avoiding the Chasm

February 10, 2009

A Solution to the "iTunes has stopped working" Problem on Vista

Filed under: Technology — Tags: , , — vextasy @ 9:16 am

iTunesAppleAbout a week ago iTunes began crashing each time I synced my iPhone. Initially it happened right at the end of the sync and so, although irritating,  it was possible to ignore it while simultaneously searching for a solution online. The problem started immediately after I had installed the new version of Google Earth and so my initial thoughts were that it was in some way related to a change that had been made as part of that install. But uninstalling Google Earth had no effect.

The nature of the problem was that the more I ignored it the further forward in the sync process it got until eventually iTunes would crash immediately on recognising the iPhone and display the "iTunes has stopped working" popup.

The Apple support forums were of little help. They seemed to contain little in the way of advice from Apple and a lot in the way of posts from similar and confused iTunes users who were experiencing similar problems to me.

One apparently useful suggestion from the forums was that the issue might be resolved by uninstalling QuickTime and then re-installing iTunes+QuickTime together. This had no effect either.

Following another line of hope I performed a restore on the iPhone which reloads the firmware and attempts to recover the iPhone settings from the most recent backup. Again, no solution.

After a number of frustrating evenings of tinkering I stumbled on the solution that worked for me: From the iTunes store menu choose "Deauthorize Computer…" followed by "Authorize Computer…". I have no idea why that solved the problem but I can now sync again and if you have stumbled upon this post because you have the same problem I really hope it works for you.

I can’t understand how Apple can produce such a wonderful user experience on the iPhone and Apple TV and such an awful one on iTunes and the Apple support web site.

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102 Comments »

  1. Worked for me… thanks!

    Comment by Rod — February 23, 2009 @ 12:35 am

  2. You are the man I have been trying to figure this out for weeks and almost decided to unplug this 7 month old PC and get rid of it.

    Thanks again for posting this.

    D

    Comment by Sully — February 24, 2009 @ 6:27 am

  3. I have been trying to figure this out for 2 months. It worked! Thank You.

    Comment by KCD — March 2, 2009 @ 12:57 pm

  4. You’re the f’ing man! I had the same problem with my iPod and this worked.

    Comment by Mike — March 4, 2009 @ 12:05 am

  5. No joy here I’m afraid :( Seems to bomb out at the “Genius sending information to Apple” stage

    Comment by paulbyrne18 — March 12, 2009 @ 8:00 pm

  6. I am having the same problem. When the Genius sending info to apple is when I am getting the error. I try to turn Genius off, but I am unable to.

    Comment by Jeff — March 18, 2009 @ 12:39 am

  7. Ok this worked for me. For some reason all my movies were set to open in realplayer. So I moved my movie file so that when itunes opens it will not access it, and itunes worked. I then changed my movies to open in itunes and moved my movie folder back. itunes still works. The only time itunes doesn’t work is when I try to turn on Genius. I never use Genius so I just keep it off. So far itunes is working fine. I hope this helped. Sorry for the non tech lingo as I am not really a computer person lol.

    Comment by Jeff — March 18, 2009 @ 6:24 pm

  8. Can’t get this to work for me… Any other suggestions??? I tried to turn off genius but it will not let me! HELP!!!!

    Comment by Carrie — March 21, 2009 @ 12:34 am

    • Thanks It worked for me

      Comment by Dennis — June 11, 2012 @ 2:47 am

  9. OKAY, I figured it out for those of you who it’s not working on… He has the right idea, but if it doesn’t work for you here is what you do… You have to VERY QUICKLY, If Genius is on, on the status bar at the top, you will see an X as it is starting up, immediately click on the link, then go to the store menu and turn off genius! IT WORKS!!!! You can thank me later. .lol

    Comment by Carrie — March 21, 2009 @ 12:47 am

  10. To Carrie,

    Thank you very much for the advise. This has troubled me for days now and your last post did the trick!!!You Rock!!!!!!

    Comment by Anonymous — March 24, 2009 @ 10:55 pm

  11. Thank you very very very much, this has been driving me crazy!!!!
    uninstalling itunes and quicktime and then re-installing worked!
    Why is this not on the itunes site as a fix?

    Comment by donna — March 28, 2009 @ 10:23 pm

  12. Thank you. It really worked.

    Comment by Me — June 15, 2009 @ 10:13 pm

  13. How would you be able to de-authorized and authorize when you cant even launch the itunes properly? can you give more details?

    Comment by Anthony — July 8, 2009 @ 2:11 pm

    • I could do that because the de-authorizing and re-authorizing were done without my iPhone being `connected’
      to iTunes. My problem only arose once the iPhone was connected. Until then iTunes worked fine.

      Once I had performed the re-authorizing I could connect my iPhone and sync without
      the problem re-occurring. If iTunes fails for you before you connect your device then,
      I’m afraid, you must have a different problem.

      Comment by vextasy — July 8, 2009 @ 4:44 pm

  14. Thank you!!! It was killing me. In my situation I had just got a new computer and transferred my library over. The first time I tried to sync on the new computer it would ask me if I wanted to, “… transfer purchases…”. Regardless of what I selected there it would crash. Your solution got me back up and running… thanks a million!

    Comment by Aaron — July 15, 2009 @ 12:55 am

  15. I tried all the tips here without success. Read in another discussion to delete all Podcasts on the iPhone. Seems to be the only solution which worked for me.

    Comment by Rembo — July 16, 2009 @ 6:54 am

  16. Aaah, thanks a million man. I was having trouble getting music to my iphone after a format of my pc + firmware update to 3.0 on my gen. 1 iphone.

    Itunes just kept crashing during the iphone sync. But not anymore…. :D

    Comment by The Hoff — July 18, 2009 @ 8:39 am

  17. It worked!!! Thanks!

    Comment by Jim — July 18, 2009 @ 1:42 pm

  18. if you run a diagnostics test found in advanced this seemed to work for me

    Comment by Matthew suter — August 13, 2009 @ 11:26 am

  19. Deleting the podcasts did the trick… hope this never occurs again!

    Comment by Patrick — August 15, 2009 @ 3:01 pm

  20. Experienced this problem for the first time today, did a Google search for [iphone vista "itunes has stopped working"] and found your fix. Worked like a champ. In my case, I hadn’t yet authorized my computer (new install) – and once I did, it was all good.

    Thanks a million for sharing your experiences – and helping the rest of us in the process. :)

    Comment by V-Man — August 16, 2009 @ 4:46 pm

  21. hey dude thanks so much for posting this, I’ve been looking for a solution everywhere!! Can’t wait till Windows 7 is released because Vista is horrible….well it was until now that i got my iphone to finally sync!!!!!!!!!! THANKS DUDE!!!!

    Comment by chris — August 18, 2009 @ 1:22 pm

  22. You’re the best, problem solved! I’m so happy it is working again.

    Comment by Floris — August 19, 2009 @ 9:41 pm

  23. Deleting the Podcasts did the trick for me!!! Tried everything on this site… Thanks everybody for all the tips!

    Comment by Kyle W — September 18, 2009 @ 2:19 am

  24. De-Authorizing cleared up the problem.

    How weird!

    Thanks for posting this information…

    Comment by doodude — September 20, 2009 @ 3:36 am

  25. No luck, I’m afraid. I’m really, really fed up.

    Comment by Jon — September 21, 2009 @ 5:15 pm

  26. thanks so much!!! my problem wasnt with synching but it was solved and therefore i am thankful

    Comment by Anonymous — October 3, 2009 @ 3:51 pm

  27. I left it alone for some days, and just as I was about to take the laptop bodily back to the shop, it worked. Presumably Windows found an answer to the problem.

    Comment by Jon — October 4, 2009 @ 7:48 pm

  28. Hey, I’ve had ths problem for a couple of weeks with my iPod touch 1g. I just got my 3g, and I was hoping that would solve the problem but it didn’t. I de and re authorized my computer, but that didnt work. then i tried turning genius off (it is definately off) and de and re wuthorizing and i still have the same problem. did I do something wrong? anyone have any insights?

    Comment by Thor — October 6, 2009 @ 11:00 pm

  29. Thanks guys….deleting podcasts, de authorizing then connecting ipod and reauthorize worked for me..Thanks!!

    Comment by Chris — October 13, 2009 @ 1:56 am

  30. Why can’t they just let you copy mp3s directly? I hate itunes, and apple!

    Comment by G — October 17, 2009 @ 1:33 am

  31. Tried deauthorizing and reauthorizing but did not work.

    Deleted all the podcasts from the iphone and crossing my fingers, itunes is backing up my iphone.

    At least “itunes has stopped working” did not pop up again.

    Thanks for the tips!

    Comment by Peg — November 16, 2009 @ 3:14 am

  32. You Rock! It worked like a charm. Thanks so much!

    Comment by Vicki — January 3, 2010 @ 3:47 am

  33. I got this problem as soon as I started using podcasts and tried putting the “latest 10″ on my iPhone. Still not managed to fix this. As soon as my iPhone is connected iTunes stops working. If iPhone is not connected, and I start up iTunes, all is fine. This is clearly a problem with iTunes (I have latest version of everything)

    Comment by Kevin — January 5, 2010 @ 11:43 am

  34. It didnt work for me…
    i tried what you said and it still has the same problem.
    I dont know what to do know!!!

    Comment by Tre — January 8, 2010 @ 3:27 am

  35. Oh man I sure hope this works! I am going to try it tonight. I was having no problems at all until I bought an album from iTunes and tried to download it — I go to my downloads and it says it’s downloading, then I get the message! I am pretty sure it has to do with Windows 7.

    Comment by farsong — January 31, 2010 @ 8:55 pm

  36. I have the exact same problem.. I can’t get anything on my touch

    Comment by Payton — February 23, 2010 @ 5:54 am

  37. I acquired this problem a couple of days ago when attempting to sync my iphone 3g. Strangly it syncins fine with my Ipod classic. I treid all the above. Reinstall, deauthorise competely resetting the iphone etc. None of it worked. My solution was to run System Restore and go back to a point a couple of weeks ago. This problem initially startted occurring when my web-browses all of a sudden started to crash when opening some sites. I ran Malware and found a bunch of Trojans etc which it cleaned up. Then the Itunes problem started immediately afterward. So almost certainly virus, trojan problem.

    Comment by silverfox41 — March 1, 2010 @ 6:20 pm

    • Had the same problem,updated my anti-virus,after deleting the virus,i could sync again,thanx for the tip

      Comment by mike — May 12, 2010 @ 9:27 pm

  38. i tried all the above… none worked for me. I gotta disconnect my Ipod from PC then add songs thru the library, then connect my Ipod to Pc and let it sync.. then all is well. good luck

    Comment by Taime — March 3, 2010 @ 2:04 pm

  39. i got a windows vista basic and when i tried to turn genius off, it worked. the pop up “i tunes stopped working” doesnt show up anymore. thank you for sharing this.

    Comment by sugarbabe — March 27, 2010 @ 9:31 am

  40. Hi guys I tried – authorise -de authorise ,instal & uninstall – itunes ,quik time , i was runing with win7 ,but now my OS is vista ultimate but the problem is not solved please helppp

    Ow itunes work fine when is not sync with my ipod the problem is when i connect the ipod to the PC

    Comment by Storm! — April 22, 2010 @ 5:51 pm

    • i have the same problems & i tried all of these methods and all of this didn’t work :(

      Comment by Reham — January 19, 2011 @ 1:14 am

  41. I’ve been plagued by this problem since I first bought my iPod Nano a few years ago. When sync’ing with the Nano, iTunes stops working.

    I have found this to be caused by seemingly corrupt MP3 files (or so iTunes thinks). If you can figure out which MP3 file is causing it to fail, simply use an audio file editor to open the file and save it back, replacing the original file. iTunes should then no longer think the file is corrupt and work properly.

    This is probably why it tends to happen mostly with podcasts — new MP3 files every day.

    Good luck! (PS — I HATE iTunes!!!)

    Comment by x_hobbes — April 30, 2010 @ 1:12 am

  42. thanks alot i was pulling my hair out

    Comment by kyle — July 18, 2010 @ 8:16 pm

  43. I tried, didn’t work.

    BUT I got it to work after stoping syncing a specific app that wouldn’t (Tap Tap Revenge 3). For some reason stopping iTunes from syncing it made it work! Hope someone else finds this because it might help ya. :)

    Comment by KT — August 2, 2010 @ 3:00 pm

  44. I tried all of this–deleting the podcasts was what finally worked. Thank you!

    Comment by Shannon — September 1, 2010 @ 2:52 am

  45. I had the itunes stopped working with message when I clicked on tv shows. I download quicktime again, didn’t uninstall just reinstalled works just fine now. I hope this helps someone too.

    Comment by Tamlyn — October 30, 2010 @ 11:04 pm

  46. is none of these work… try troubleshooting itunes like this :
    1. right click on itunes icon. < before opening it.
    2. troubleshoot compatibility.
    3. do as it says.
    4. when it shows close troubleshoot as an option close it!
    then sync
    worked for me! :)
    hope this helps

    Comment by adi — November 13, 2010 @ 2:04 pm

    • hey..it worked!!! thanks a ton….!!!

      Comment by Prakash — October 24, 2011 @ 6:37 am

    • This method worked for me although I chose to change the compatibility to Windows Vista Service Pack 1 instead of SP 2 (if your OS is vista that is) worked like a champ!!!!! Thank you!!

      Comment by Frank — May 31, 2012 @ 9:02 am

  47. *if

    Comment by adi — November 13, 2010 @ 2:04 pm

  48. It didn’t work for me, but this tip pointed me to the problem, so thank you! All fixed.

    I had just installed iTunes on my new computer. The library was empty, and iTunes found my music and loaded it to my iPod. Then, when I’d try to search manually for music files on my computer to add to the library, I’d get the “iTunes has stopped working” message.

    The fix? Making a purchase in iTunes! For some reason it caused iTunes to recognize my computer and account. Hope this helps someone else.

    If the tips on this page don’t help, strongly consider tinkering with your account. iTunes might not recognize it to begin with!

    Comment by Kaitlin — November 13, 2010 @ 7:59 pm

  49. Help ive done everything this blog has said any other tips?

    Comment by Tony — November 25, 2010 @ 5:25 am

  50. I too have tried everything here and nothing helps. My problem happens when syncing the phone, when it starts syncing the songs is when it stops working. Any more suggestions out here?

    Comment by Isolino — November 27, 2010 @ 9:50 pm

  51. I finally found a solution. I had the “Convert higher bit rate songs to 128 kbps AAC” checked, under Device Summary. I unchecked it then it worked fine.
    Thanks for all the help.

    Comment by Isolino — November 27, 2010 @ 11:43 pm

  52. Same problem here, but where does it has the “Deauthorize Computer…” followed by “Authorize Computer…” option?

    Comment by Sofía — December 2, 2010 @ 4:54 am

    • In my copy of iTunes it is on the Store menu.

      Comment by vextasy — December 2, 2010 @ 9:07 am

  53. I have been fighting this problem since I updated my phone and wiped all my music. It was taking up too much space. I needed to convert all my music to AAC files from MP3. Everytime my iTunes got to the music it would freeze up. Deauthorize and reauthorize didn’t work. I decided to try putting an MP3 back on my phone, and that was my problem, my phone wasn’t accepting AAC files. I tried the:

    “Convert higher bit rate songs to 128 kbps AAC” checked, under Device Summary

    mentioned in post 51. Now I can upload AAC files. Thankyou everyone, especially Isolino!!

    Comment by Jeff — December 19, 2010 @ 5:38 pm

  54. I uninstalled Quicktime and re-installed Quicktime w/iTunes. I now have iTunes 10–or whatever the recent one is called–and now my iTunes won’t shut down when my iPod is connected. =)

    Comment by Beeancks — December 21, 2010 @ 11:16 pm

  55. please help me ,nothing works :(

    Comment by Reham — January 19, 2011 @ 1:19 am

  56. I dont have an iTunes account so the authorization , deauthorization isn’t working for me unless I create an account. I get my songs from Youtube Downloader, so I don’t buy songs or movies or anything. So when I plug in my ipod, it starts syncing but then the Itunes problem shows up. Please help!! I cant get any songs synced and its pissing me off I literally cried :’(

    Comment by Mags — February 6, 2011 @ 4:51 am

  57. THANKS A LOT !

    Comment by Danny — March 6, 2011 @ 8:21 am

  58. Hi,

    I wanted to uninstall Quicktime. It then gave me an option to repair or uninstall the programm.

    Since I tried everything, i figured i just might give repair a try.

    It worked!

    If you are having the same problems, please try this!

    Comment by Gijsieb — March 28, 2011 @ 9:26 am

  59. worked for me also, thank you thank you thank you!!!

    Comment by Fiona — April 7, 2011 @ 7:24 pm

  60. Worked for me also operating system windows 7 Pro

    Comment by Roy — July 26, 2011 @ 9:07 am

  61. Thanks, this worked like a charm!

    Comment by Primo — July 26, 2011 @ 2:30 pm

  62. when I re authorise it will my purchases still be there?

    Comment by Anonymous — August 2, 2011 @ 4:19 pm

  63. please help me, none of the above are working, any help/tips?

    Comment by Rhianna — August 13, 2011 @ 12:15 am

  64. everytime my iphone4 is sync on my dell windows xp before it finishes the sync it always stops. some particular application has a problem. so i have deleted the recent downloads I made from apple apps and now its working perfectly. may be you try it too.

    but before that i have tried all of the above suggestions.

    Comment by jeMA — August 13, 2011 @ 2:06 pm

  65. Thanks Adi…. his tip worked for me….
    1. right click on itunes icon. < before opening it.
    2. Properties/ compatibility.
    3. Check box next to "Run this program in compatability mode for: Windows XP(Sevice Pk 2)".
    4.hit Apply/Ok then sync

    Comment by Anonymous — August 16, 2011 @ 4:54 pm

  66. after de-authorizing and authorizing, seems going fine. but after subsequent sync, it error out again. my workaround is :
    menu Edit -> Preferences -> Devices – Reset Sync History
    Edit -> Preferences -> Advance – Reset cache.

    Hope this will help.

    Comment by Harry Ftr — August 22, 2011 @ 5:49 pm

  67. In my case iTunes works fine except that it stopped recognizing blznk CDs. I tried to Diagnose using “Run Diagnostics” command and iTunes csahed! In short, (i) I can’t write CDs on iTunes and (ii) can’t use diagnosis to find out why. I have Windows 7 64 bits. Any solution ?
    Piyush

    Comment by Piyush Desai — September 5, 2011 @ 2:05 am

  68. Argh, just has happened to me again! I have in the past been successful uninstalling and reinstalling the software in the order of iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour, then Apple Applications support. I have done that twice already, and tried all the various fixes here, but it still gets to photo number 305 of 310 on step 5 of 5 of the sync and stops working. I will note that my Norton pops up with a warning about photo 250 that I have maxed out my cpu, just before the device stops. As I mentioned, I have had this problem before and always solved it with the uninstall/reinstall (IN THE ORDER GIVEN, ONLY) so that may help some others, but any help suggested for a new problem would be appreciated!

    Comment by Coo — September 12, 2011 @ 8:18 pm

  69. It worked for me too. I’ve been looking for the solution to this problem for almost two months. you are genius man, thanks!

    Comment by Nick — September 15, 2011 @ 1:52 pm

  70. awesome)) thank you for the post^ ^ it worked perfectly, hehe however,
    at first i deauthorized it while my iphone was plugged in , then i unplugged and performed de-auth, worked well))!!!

    Comment by oklear — September 19, 2011 @ 6:23 am

  71. I have tried everything suggested and as much as I appreciate all the help none of it works.
    I tell everyone never do an update and here I updated itunes 10.1 and now have hours and hours into
    all this stuff. Guess I should have taken my own advise. I will nerver upgrade anything again.
    Anyone know how I can get the previous version that worked fine?

    Comment by Anonymous — October 3, 2011 @ 1:51 am

    • http://www.oldapps.com/itunes.php

      Comment by Josh — November 8, 2011 @ 12:16 pm

      • Josh,
        Do you have any evidence to suggest that fetching an old version of iTunes will resolve the problem?
        This problem seems to have been around for quite some time.
        My original post was from early 2009 – you’d have to regress iTunes quite a bit to find a version that pre-dated 2009.

        Comment by vextasy — November 8, 2011 @ 12:36 pm

      • No, but I was just providing the link to them for the person who submitted. In fact reverting to old versions didn’t work for me and I still have the problem.

        Comment by Josh — November 10, 2011 @ 8:33 am

      • I understand. You get to the point where you are prepared to try anything.

        Comment by vextasy — November 10, 2011 @ 8:39 am

  72. omg, thank you SOOOOOOOO Much!!!!!!!!!

    Comment by Anonymous — October 4, 2011 @ 12:22 am

  73. I had the same problem, couple of minutes ago i deauthorized and reauthorized. Now waiting for the sync to complete. It seems ok so far, so thanks in advance!

    I had another problem with itunes last weekend. I downloaded Last.fm scrobbler software which caused itunes stop working. The minute I run itunes, the error popped-up. I tried almost everything on the internet and nothing worked. I finally come up with restoring the computer to a certain point where I didn’t have last.fm software downloaded. I can’t believe that such a simple solution was the cure to my problem and no one had it on the internet.

    Anyways, sync is about to be done. THANKS :)

    Comment by nil — October 5, 2011 @ 3:09 pm

  74. Hi! Ive tried every single method anyone has stated above. Nothing seems to work.
    The problem comes up when I connect my 80gb ipod classic to my PC. The message “itunes has stopped working” pops up and closes it. Everything works fine when i connect my iphone 4. Ive tried the authorizing, deauthorizing. I’ve uninstalled and reinstalled itunes for the 5th time now. I’ve also uninstalled all apple components and have had them reinstalled. I’ve even gone into the registry to delete the smallest traces of whatever might be apple related. After doing all that and reinstalling, the problem still persists.
    It shuts down only when i plug in my ipod. no prob for the iphone. any other solutions???

    Comment by Garineh — October 26, 2011 @ 2:33 pm

    • I’ve done all the same with a 30gb Classic; no problems until last week when it stopped working, and I didn’t make any changes.
      I’ve done all that has been mentione –, deleted podcasts, ran virus scan, tried different transferring cables, tried old versions of iTunes, deauthorized/authorized, run diagnotics, uninstalled/reinstalled iTunes and the Apple suite. Still nothing. Any other ideas? Thanks!

      Comment by Josh — November 10, 2011 @ 8:32 am

  75. OUTSTANDING Recommendation to solve this!
    I thought I was the twit that screwed up the settings but clearly its the software that has the glitch and I am not the only one suffering from this. The solution is so far removed from what I thought the problem was. I would have never guessed or solved this!
    THANK YOU SO VERY MUCH!!!

    Comment by Harry — December 3, 2011 @ 11:47 am

  76. BTW I forgot to mention that I am on Win 7 and its 2011 December and this problem still exist. What a pain their support is!

    Comment by Harry — December 3, 2011 @ 11:49 am

  77. i tried every thing and it wont work do i have to downgrade or have the newest version

    Comment by jo — December 13, 2011 @ 3:25 am

  78. you rock man this worked great!

    Comment by Anonymous — December 17, 2011 @ 9:42 am

  79. I am currently having this issue as well. I connect my iPhone 4, it will get to step 2 which is the back up process and then the pop up comes up, itunes has stopped working, its such a pain since i have files i desperately need to get on to the unit from my computer. January 2012. PLEASE HELP.

    Comment by a-la13 — January 4, 2012 @ 1:26 am

  80. January 2012 – same old “iTunes has stopped working” problem was plaguing me on my new laptop Windows 7. I tried many of the tips above but eventually what worked for me was the tip from adi (Nov 13 2010), i.e.
    1. right click on itunes icon. < before opening it.
    2. troubleshoot compatibility.
    3. do as it says.
    4. when it shows close troubleshoot as an option close it!

    When I did that, the troubleshooter modified iTunes.exe to run in Windows XP compatibility mode (!). Now everything seems to work OK on iTunes 10.5.2.11, although whenever I start iTunes a window pops up telling me that iTunes.exe is running in compatibility mode and I should turn off compatibility mode for best result (No thanks!!).

    iTunes and Windows 7 don't appear to be good bedfellows. Maybe Apple just want me to buy a Mac instead?

    Comment by Anonymous — January 5, 2012 @ 11:07 pm

    • Thanks this worked for me!

      Comment by Anonymous — January 23, 2013 @ 3:56 am

    • Thank you VERY much for this idea. It worked for me. The deauthorize/authorize did not work for me and I was so desperate to fix this that I’d try anything. I’m so glad to find this blog. Thank you everyone!

      Comment by Greg — February 18, 2014 @ 10:36 pm

  81. in this hell as well . . . if iTunes won’t open, how can i de-authorize it? i tried on-line, installed a million times, am i missing something? i have zero access to authorize/de-authorize from what i can tell . . .

    Comment by Bryan — February 18, 2012 @ 1:32 am

  82. Turn off you auto play feature

    Comment by Jimi sammons — March 27, 2012 @ 1:23 am

  83. Where do you see Deauthorize Computer. I looked under the iunes stores menu and don’t see it.

    Comment by Anonymous — April 19, 2012 @ 6:45 am

  84. Hi I tried your advice but did not work I have a 80gb ipod but when I try to sync I can only sync 60gb
    and itunes does not respond

    Comment by jhon — May 22, 2012 @ 6:01 pm

  85. THANK YOU!!!! de-authorise and re-authorise without ipad plugged into computer worked for me :)

    Comment by Anonymous — June 15, 2012 @ 10:46 am

  86. The deauthorize/authorize idea didn’t work for me but what did work was running the program in Windows XP compatibility mode. I’m running Windows 7. I may try the other more recent compatibility modes of Vista and Windows 7 as well to see if I can gradually get it to run normally.

    Comment by Greg — February 18, 2014 @ 10:35 pm


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